Shipping

Timeframe for deliveries

At Kvinova, we strive to ensure that your orders are processed and dispatched quickly. When placing an order, please allow one working day for processing before your package is dispatched. Please note that it may take between 5 and 8 working days for your parcel to arrive at your specified delivery address.

 

Delivery process

Order processing: Order processing: Orders are usually processed within one working day of being placed. During peak seasons or promotional periods, processing times may vary, but we always aim to speed up the process so that you receive your order as quickly as possible.

Delivery: After processing, your parcel will be sent via our trusted shipping partners. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery times: While we make every effort to ensure prompt delivery, please be aware that delivery times may vary depending on your location, courier delays and other factors beyond our control.

 

International deliveries

For international orders, please note that delivery times may vary depending on customs clearance and local postal services. Additional customs fees and taxes may also apply, which are the responsibility of the recipient.

 

Tracking orders

You can track the status of your order using the tracking information provided in the delivery confirmation email. If you have problems tracking your order or have questions about its status, please feel free to contact our customer service for assistance.

 

Delivery delays

We aim to deliver all orders on time, but unforeseen circumstances such as unfavourable weather conditions, natural disasters or logistical challenges can sometimes cause delivery delays. In such cases, we will do everything we can to keep you informed and work to quickly resolve any issues.

 

Contacting us

Please do not hesitate to contact our customer service team if you have any questions or concerns regarding our delivery policy, or if you need further assistance with your order. We are here to help you and make sure your shopping experience with us is smooth and enjoyable.

 

Thank you for shopping with Kvinova. We are happy to have you as a customer!